WELCOME
Who We Are
We are a team of hoteliers whose objective is to develop operational teams for hotels and restaurants,
through internal audits, strategic consultancy and personalized training.
We create and monitor your groups and events, through our concierge service,
giving our best efforts to ensure your satisfaction.
Our professional experience consists of high standards of quality and hospitality,
that stand out for their authenticity, personalized service and attention to detail.
| Pro Guest Experience - Hospitality and Food & Beverage Services | Training, Audit, Consultancy and Concierge Service |
OUR SERVICES
AUDIT
Detailed analysis of various aspects of the business, in order to guarantee compliance and efficiency of operational procedures, maximize profits while maintaining focus on the quality of services and customer satisfaction.
- Verification of procedures and workflow
- Inventory analysis
- Team performance evaluation
- Observation of internal communication and coordination
- Audit Assessment and Report
CONSULTANCY
Identification and suggestion of opportunities for improvement, with practical solutions to resolve challenges and optimize existing procedures and strategies, based on collaborative consultancy with the teams involved.
- Improvement and optimization of procedures and strategies
- Collaborative and proactive approach
- Customization and flexibility according to needs
- Action plan and implementation of new practices
TRAINING
In the hospitality and food & beverages sectors, where customer experience is vital, ongoing employee training translates into greater competitiveness, quality of service and, consequently, business success.
We create programs and training tailored to the needs of each team, with the aim of raising service standards and exceeding customer expectations.
- Quality of service
- Adaptation to new trends
- Customer satisfaction
- Motivation, atraction and retention of talents
- Operational efficiency
- Team profitability
- Cost control and materials management
- Flexibility and problem solving
- Compliance with standards and regulations
- Improvement of business image and value
CONCIERGE
SERVICE
Personalization and monitoring of customer service contributs significantly to differentiating the quality of the experience, helping to transform moments into unforgettable memories.
We are at your disposal to prepare experiences and events, according to your preferences and expectations.
- Creating unique experiences
- Attention to detail
- Differentiation in the market
- Convenience and time management
- Satisfaction and loyalty
OUR PLANS
Concierge Service
The Personalized Concierge Service is created to support the client to select relevant Portuguese tourist destinations.
Book accommodations, coordinated transportation and ensure that all details are taken care of.
Budget group requests for accommodation, catering, activities and/or banquet services.
Monitor the group stay
and overall experience.
Price on request.
Gold Package
Package includes:
- Diagnostic Assessment
- 5 Sessions
(duration time 4 hours each)
- Final Performance Report
Sessions can be held over a maximum period of 2 months
(subject to availability)
Price 1500€
Consulting, Training and Auditing
in
Hotel & Restaurant Industry
Expiration date - 6 months
Taylor Made Package
The Taylor Made Package is created
according to the needs
of the client.
Package may include:
- Diagnostic Assessment
(mandatory)
- Business Opening Training
- Long Term Training
- Training Sessions
- Performance Report
(mandatory)
- Post-Training Follow-up Sessions
- among other possibilities
Price on request
Consulting, Training and Auditing
in
Hotel & Restaurant Industry
OUR TEAM
Food & Beverage
Constança Silva Nunes
I started my professional career in the restaurant industry around
20 years ago.
I have worked in hotels and restaurants of various types and concepts, including restaurants whose objective was to obtain a Michelin Star rating, which was achieved twice.
I participate in the organization and implementation of Exclusive Services, thus maintaining my taste for challenges, which is natural for those who work directly with customer service.
At the same time, I teach the subject of Food and Beverage in the University of Hospitality and Tourism and also in a Professional Course at High School.
The quality of service provided, the quality of food and the quality of the customer experience are priorities for the success of my training.
I am at your disposal for any question regarding Our Services in the area of Food and Beverage.
Contact us using the form and/or our contacts.
Accommodation and Concierge Service
Miguel Zuzarte Freire
I started my journey in the hotel industry in 2009 in which I continue to work in the Accommodation area.
Proud of having been part of Reception teams in Hotels of different categories, since 2016 I have been working in the 5-star category, currently as Front-Office Manager.
The demand of excellence in service has always motivated me since the beginning and has accompanied me since then.
That demand is, according to the Leading Hotels of the World and its high standards of service, a brand that really motivates me to be demanding with myself and the teams who I work with.
I have been envolved in several Front-Office procedures as well as Service Excellence in four of the main Portuguese hotel groups.
I am always confident in meeting the expectations and preferences of each client and, whenever possible, exceeding them.
I am at your disposal for any question regarding Our Services in the area of Accommodation and Concierge Service.
Contact us using the form and/or our contact details.
OUR VALUES
- Excellence
We are committed to delivering the highest level of service in all our projects, seeking to exceed the expectations of our customers and partners.
- Personalization
We believe that every hotel, restaurant or bar is unique. Therefore, we adapt our solutions to the specific needs of each client, ensuring effective and differentiated results.
- Customer Experience
The team highlight customer experience at the heart of everything we do.
We focus on the quality and efficiency of service, as a way to positively impact your experience, generating satisfaction and loyalty.
- Collaboration
We work in partnership with our clients, building relationships
of trust and mutual collaboration to achieve common goals and ensure
long-term success.
- Continuous development
We are committed to the continuous development of our clients and teams.
We promote training, so that together we can evolve and improve
our knowledge.
- Sustainability
We value sustainable practices, helping our customers to adapt solutions that respect the environment, improve operational efficiency and contribute
to social responsibility.
Contact us
Constance Silva Nunes (+351) 934 546 939
Miguel Zuzarte Freire (+351) 910 256 073